Medical safety notice
Medical Disclaimer — Cannabox MD
Cannabox coordinates clinic referrals, applications, payments and documents. The partner clinic provides medical care and makes prescribing decisions.
Version: 11 November 2026
Operator: Cannabox Co., Ltd. (Thailand)
1. Purpose of This Disclaimer
Cannabox is a referral and coordination platform, not a clinic. The partner clinic and its licensed doctor provide medical care, decide whether to prescribe and explain treatment risks. This notice explains the limits of the referral and possible remote care. It supplements the Terms of Use, Privacy Policy, and Consent & Agreement.
Booking through Cannabox does not guarantee a prescription or replace the clinic’s assessment and informed-consent process.
2. Limits of consultations by call or video
2.1 Limited Physical Examination
If the clinic uses a call or video consultation, the doctor cannot carry out a full physical examination through that channel.
Diagnoses and treatment recommendations are based on:
- Information you provide,
- Your medical history,
- Visual assessment through video or uploaded images.
Certain symptoms or conditions may require an in-person evaluation for accuracy and safety.
2.2 Technology Limitations
If the clinic uses a call or video consultation, its quality depends on internet and device performance.
You acknowledge that:
- Poor connectivity, video/audio issues, or device malfunction may interrupt or reduce consultation quality.
Cannabox MD is not responsible for disruptions caused by technical failures beyond our control.
2.3 Not for Emergencies
Cannabox’s referral service and any remote clinic consultation are not emergency services.
If you experience severe or rapidly worsening symptoms, chest pain, breathing difficulty, loss of consciousness, or any emergency condition:
➡ Call 1669 immediately or go to the nearest hospital.
2.4 Prescription Limitations
The partner clinic’s doctor may:
- Decline to prescribe medication,
- Require additional information, or
- Recommend an in-person medical assessment.
All prescriptions, including PorThor 33, are issued only at the practitioner's discretion and based on medical appropriateness under Thai law.
2.5 Privacy & Electronic Communication Risks
Cannabox handles referral/application records, and the clinic is responsible for its clinical records. The Privacy Policy explains Cannabox’s data handling.
However, you acknowledge that:
- No digital communication is completely risk-free,
- There is a residual risk of unauthorized access or data interception.
Full details are provided in our Privacy Policy.
3. Medical Cannabis Regulations & Restrictions
You acknowledge the following legal and medical conditions:
Eligibility Requirements
To receive medical cannabis under Thai law, you must:
- Be 20 years or older,
- Not be pregnant or breastfeeding,
- Meet medical criteria assessed by a licensed practitioner.
Usage Restrictions
- Cannabis must be used only as prescribed for medical purposes.
- Follow the quantity, dosage and treatment period specified by the prescribing clinic. Confirm document requirements with the licensed dispensing location.
- Resale, sharing, or transferring cannabis products is strictly prohibited.
Safety Warnings
Cannabis may cause:
- Drowsiness, dizziness, or impaired judgment
- Changes in perception or mood
- Anxiety, rapid heartbeat, or cognitive effects
- Worsening of psychiatric symptoms in sensitive individuals
Do not:
- Drive or operate machinery while using cannabis,
- Combine cannabis with alcohol or sedatives,
- Exceed the prescribed dosage.
Store cannabis securely and away from children.
4. Patient Rights
4.1 Right to Information
You have the right to receive clear information about:
- Your condition
- Treatment options
- Risks and benefits
- Alternatives
- Expected outcomes
The clinic’s doctor explains your care and answers clinical questions. Cannabox support can help with the booking and documents.
4.2 Right to Informed Consent
Before receiving treatment, you have the right to understand and voluntarily consent to:
- Recommended therapy,
- Risks and benefits,
- Expected results,
- Any potential complications.
You may refuse treatment at any time.
4.3 Right to Privacy
Your personal and medical information is confidential and protected by Thai regulations and PDPA.
The Privacy Policy explains the recipients and purposes of sharing. Relevant recipients include:
- Licensed practitioners
- Your selected or referring dispensary for the handoff described in your sharing choice
- Government authorities (when legally required)
4.4 Right to Access Medical Records
You may request access to:
- Medical records
- Consultation notes
- Prescriptions
- Consent documentation
Contact the clinic for clinical records. Cannabox can help route the request and handle requests for records it holds via [email protected].
4.5 Right to Second Opinion
You may seek a second opinion from any qualified healthcare provider at your discretion.
4.6 Right to File Complaints
If you are dissatisfied with your care or experience, you may file a complaint:
We are committed to resolving patient concerns promptly and transparently.
4.7 Right to Refuse Treatment
You may decline any recommended treatment, including cannabis.
Your practitioner will explain medical consequences of refusal where applicable.
5. Important Notes & Patient Responsibilities
By using Cannabox MD, you agree to:
- Provide accurate and complete medical information
- Follow the practitioner's instructions
- Use cannabis only as prescribed
- Comply with all Thai laws and regulations
- Avoid unsafe behavior (e.g., driving after cannabis use)
- Inform your practitioner about all medications you currently take
6. Acceptance
By continuing to use Cannabox MD, you confirm that you:
- Understand the limits of Cannabox’s referral role and any remote care provided by the clinic,
- Acknowledge the regulations governing medical cannabis,
- Accept your responsibilities as a patient,
- Have read and understood this Medical Disclaimer.